Clients Of Winning Firms Are 1.9x More Likely To Be Completely Satisfied
October 26, 2020 | New Philadelphia, Ohio – Rea & Associates, a leading accounting firm, announced today that it has won the Best of Accounting Award for providing superior service to their clients. ClearlyRated’s ClearlyRated’s Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2020 Best of Accounting winners are 1.9x more likely to be satisfied than those who work with non-winning firms. Rea & Associates received satisfaction scores of 9 or 10 out of 10 from 87.9% of their clients, significantly higher than the industry’s average of 45% in 2019. The firm received a Net Promoter® Score of 83.9%, more than 3.5 times the industry’s average of 24% in 2019.
“Our firm works hard to make service a priority and we are proud and honored to be recognized for our efforts in this way,” said Rea’s CEO, Don McIntosh.
“Now more than ever, providing a consistently remarkable client experience is critical for accounting firms,” said ClearlyRated’s CEO Eric Gregg. “All accounting firms attempt to deliver great service – Best of Accounting winners have proven it. I couldn’t be more proud to showcase these service leaders alongside feedback from their actual clients, on ClearlyRated.com and applaud them for their commitment to service excellence at their respective firms!”
About Rea & Associates
Rea & Associates, Inc. is a regional CPA and consulting firm with more than 300 bright professionals in offices throughout Ohio. Since 1938, Rea has provided a wide range of accounting services to businesses, individuals with means and those with dreams. Today, the firm is the go-to resource for thousands of businesses and individuals nationwide. Rea offers a brighter way to its clients in the construction, government, healthcare, manufacturing, oil & gas and not-for-profit industries – as well as family businesses – through innovative accounting, audit, tax and consulting services. For more information about Rea & Associates, please call 614.889.8725 or visit www.reacpa.com.
About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.