Lean Customer Service | Chris Liebtag | Ohio Accounting Podcast

this week on unsuitable

Businesses can no longer afford to be anything but attentive, accommodating, and polite when it comes to customer service. One wrong word or tweet from someone on your front lines might be all it takes for your company to go viral … and that’s not necessarily a good thing. So, with all that’s at stake, what are you doing to improve the quality of your own customer service practices? As a Lean Six Sigma Black Belt, a Lean Gold Practitioner and a Certified Project Management Professional, Chris Liebtag, president of the Rea Consulting Group, has helped businesses nationwide achieve greater effectiveness and efficiency. He joins us on unsuitable to share how a few simple adjustments to your existing customer service processes can yield incredible results. | Listen now

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