Do you find yourself playing the whack-a-mole game in your business? You know, you “whack” a problem and think it is gone – and gone for good – but it just keeps popping back up? How do you confront your problems and issues head-on and resolve them once and for all?
I recently attended a course entitled Crucial Conversations® and have since reflected on these tough conversations and what the outcome can mean to a business. Crucial Conversations offers tools and strategies to recognize a crucial conversation and carry it out effectively. Without these skills, your business is lacking.
If your business is anything like most, you often see, hear and feel the results of businesses professionals – including owners and leaders – who fail to have crucial conversations. On our worst days, we bottle up anger, hold grudges and jump to conclusions, sometimes without even realizing it. We clam up, we avoid, we go around issues and we convince ourselves that keeping the peace is more important than dealing with a difficult issue.
If you often find yourself stuck on critical issues, this program can probably help you. You will learn to recognize these critical situations and will walk away armed with tips and techniques for dealing with them. It will make your business better and it will make you a better leader. (Not to mention these techniques are just as helpful in your personal life, too.)
Most tough issues are not going away. You can delude yourself – and continue to whack the mole – or you can have the crucial conversation, find a solution and put the issue to rest once and for all.
To find out more about this program go to wwwVitalSmarts.com.
This article was originally published in Illuminations: Facts & Figures from people with a brighter way, a Rea & Associates enewsletter, 4/11/2008.
Note: This content is accurate as of the date published above and is subject to change. Please seek professional advice before acting on any matter contained in this article.