Thanks to the manufacturing industry, many of us are familiar with Lean Six Sigma. But did you know that the basic concepts behind this practice can be applied to any other industry you can think of? Information technology, healthcare, professional services, not-for-profit … the list goes on and on. This week, on episode 33, Chris Liebtag, PMP, a Lean Six Sigma Black Belt and Lean Gold Practitioner, joins Mark to discuss how Lean Six Sigma can be successfully applied to the “back office” settings of many other businesses. He notes that the discipline is particularly effective when metrics are compiled and used to confront a myriad of business challenges such as response times, deliverables and even invoice efficiencies.
Even though the Lean Six Sigma terminology tends to favor manufacturing, the theories, concepts and principles transcend all industries because understanding and driving client value is tenant of the discipline that applies to all business, enterprise or industry. Specifically, Chris points to the parallel between client value and patient-centric care in the healthcare industry, delineating key attributes such as, professional interaction, minimal wait time and environmental organization for medical professionals’ increased efficiency – which cumulatively work to add value to the patient experience. The episode points to the importance of quality through consistency, thereby reducing variations of outcomes, while moving the organization’s focus of quality of all operations, toward the front of their processes, versus the end.
The higher the quality you start with, the greater the quality product or service you will ultimately produce. Chris argues that Lean Six Sigma has a direct effect on cash flow, therefore the more business leaders can reduce cycle time, the faster the return of invested resources.
Your Business Could Be Doing Better – You want to be successful. To do that, you must have a clear understanding of what “success” looks like to you. A good way to do this is to identify challenges (present and future) that may hinder you from realizing your maximum potential. Once you know what you are looking for, you can generate proactive solutions – ultimately increasing your efficiency. Keep reading to learn more.
Turning The Tables On Ourselves: How We Used Lean Six Sigma – Continuous improvement is not only a Lean Six Sigma staple, but also a mindset within our own organization – one that drove us to see how we could improve our payroll processes. By applying Lean Six Sigma to our own business, we were able to experience first-hand what this could do for a company. Read on to learn more.
Can You Explain The Concept Of Waste In Lean Six Sigma? – The management philosophy of Lean Six Sigma is centered on improving efficiency and effectiveness in your business. We use the acronym Downtime +A to describe to nine categories of waste that is commonly found in processes. Read on to learn more.
Gaining Efficiencies In Service With Lean Six Sigma – Many companies in the manufacturing sector are familiar with and have applied Lean Six Sigma methods to improve quality and efficiency in production. These companies have realized significant gains by reducing variation and eliminating waste in production activities. But did you know these same concepts can be applied to the service and transactional functions of a business as well? Keep reading to learn more.
How Do You Take Your Business To The Next Level? – When was the last time you talked about taking your business to the next level? If you’ve had this discussion recently, what changes or improvements did you decide on? Were you only thinking about growing your sales? Or did you think about improving your systems and processes? How about your people – do you need to take them to the next level, too? Check out this article to learn more.
You Can’t Run Fat Anymore! – Albert Einstein defined insanity as “doing the same thing over and over again and expecting different results.” When you adopt a continuous improvement mindset, you know that you need to regularly improve your processes to get better results. Read on to learn how Lean Six Sigma can help your organization.
Invest In Your Processes To Prepare For The Turnaround – Lean is all about gaining capacity in your processes, allowing you to do more with what you have. And as your company experiences that uptick in revenue, you’ll be able to drop more of those dollars to the bottom line, rather than in personnel expenses. Check out this article to learn more.
Click here to read the official transcript for episode 33: discover the hidden factory of lean business building