episode 198: happy employees = happy business


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Nick Glimsdahl, MBA, director of contact center solutions with VDS, a client engagement and experience company located in Central Ohio, joins Doug on this episode of unsuitable on Rea Radio to talk about the value of employee experience.

generational expectations

America’s all-time low unemployment rate means there are fewer people available to fill open positions – and what employees are looking for in a job is changing. So, companies have to get more creative when it comes to competing for top talent. 

On this episode of unsuitable, Nick Glimsdahl, director of contact center solutions with VDS, a client engagement and experience company, will talk about the changing expectations of the American workforce. He will explain what other businesses have done to deliver a better all-around employee experience and explain how these strategies can help you make better hires and improve employee retention in your business.

Younger generations of workers are looking for more than just a standard 8-hour shift plus benefits. They want opportunities to volunteer, increased professional development, more paid time off, and maybe a free lunch or two – it’s an employees market out there, so employers can’t ignore these generational differences.

If you are a business leader or a leader in the business community, listen to this episode to learn:

  • What the employee experience really is.
  • Three tips to get started on improving your employee experience.
  • The return you get when you invest in the employee experience.

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Click here to read the official transcript for episode 198: “happy employees = happy business,” featuring Nick Glimsdahl, director of director of contact center solutions with VDS.

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