Susan Girard

Software System Specialist
New Philadelphia, OH
Resident of Mineral City, Ohio
Rea Team Member Since 2013
  • As the software support specialist, Susan:
  • Supports various accounting software programs
  • Ensures the firm has proper licensing
  • Troubleshoots any software issues

Topics or areas of expertise that Susan can talk about (even in her sleep):

  • Customer service
  • Software troubleshooting

How we know she knows what she's doing:

  • She has 24 years of systems and software industry experience from her time at TestAmerica Laboratories
  • She holds bachelors' degrees in chemistry, mathematics and business administration and economics from Heidelberg College

When she's not in the office, you can find her:

  • Attending the Canton Baptist Temple
  • Watching her son compete in football and track
  • Helping her mother and father-in-law
  • Cutting wood, building things and gardening
  • Spending time with her family

Inside The Mind Of...

  • What does "A Brighter Way" mean to you? I think it means that I need to present the best version of me in everything I do.
  • What do you consider is your "brightest" quality? I don't give up easily on a problem. I keep after it until it's finally solved.
  • What's your favorite aspect of your job? Getting to talk to employees at other offices. I like hearing about what is going on with them. Every person has an interesting story. I think sometimes we get so busy that we forget to talk to each other.

Just For Fun:

  • What did 10-year-old you want to be when you grew up? I was definitely going to be a veterinarian. I love animals and I enjoyed trying to help them out as a kid. Somewhere along the way, I discovered that euthanasia was also involved, and I really didn't want any part of that!
  • What was your first job? I was a bus girl at Atwood Lake Lodge and Resort, and was promoted to seating hostess after a few months on the job.
  • What is one trait you possess that you inherited from your mother or father? I have a fairly good sense of humor. My mother made so many people laugh. We had a lot of fun together.
I have worked in several different industries. I have learned lessons that apply, no matter where I am working, and I try to apply these daily.